Welcome to The Closet Lover (TCL). We are committed to providing you a fuss-free and enjoyable shopping experience with us. These Terms and Conditions are applicable to the Website (the “Site”), and form the basis of how we provide and supply our products and services to you. Please read the following Terms and Conditions prior to using the Site. Your use of the Site represents that you have acknowledged, understood and agreed to the Terms and Conditions.
About Us
We are B & Wong Pte Ltd (herein referred to as “The Closet Lover”, “we”, “us” or “our”), a Singapore-registered company. We are contactable via enquires@theclosetlover.com.
Privacy Policy
Please refer to our Privacy Policy for information about how we collect, use, disclose and otherwise process information about you.
Accessing and Using The Site
By accessing or using the Site, you confirm that:
- All information provided by you on the Site is accurate, current and complete; and
- You will not copy or distribute any part of the Site in any medium without The Closet Lover’s prior written authorisation
You shall be solely responsible for your access to and/or use of the Site and its materials herein.
All information involved in site creation will be treated as private and confidential, and cannot be disclosed to third parties. We reserve the right to disable any user account at any time, should there be any situation where we deem that there is a non-compliance with our rules and regulations.
Loyalty Programme
By creating an account with us, you agree to be part of our Loyalty Programme where you will earn points and redeem rewards through purchases made on the Site or at any The Closet Lover retail store.
By participating in our Loyalty Programme, you agree to the following:
- Your account details are made known at the point of purchase for the rewards accreditation to take place.
- All accumulated spending and rewards are non-transferrable; they cannot be bought, sold or traded.
- Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated.
- The Closet Lover reserves the right to nullify any rewards that are deemed inappropriate or have breached any of the terms and conditions listed on this page.
The programme's structure as well as terms & conditions are subjected to changes and updates. Any changes, modifications or termination of any part of the programme or its terms will be effective upon publications of those changes on the Site. Your continued participation in the programme will confirm your acceptance of such changes or modifications.
Redemption of Rewards
To redeem physical samples or merchandise, add them to your cart, then checkout with a minimum purchase of 1 item. All rewards, including discount codes, vouchers, samples, and merchandise, are to be used before their specified expiry dates. No extensions will be granted. Before confirming your redemption, do carefully review the reward description, and terms & conditions. No refund of points will be granted once the redemption is confirmed.
Product Review
Product reviews can be submitted via the order page here within 30 days after your order has been marked as shipped. All reviews are moderated to ensure they are appropriate for publication on our website, which is why your review will not be immediately published. We may reject a review if it breaches moderation guidelines. This may happen if, for example, a review includes inappropriate or abusive content. Points will only be awarded when the review is approved and published on the website. Each approved review will be awarded 25 points.
Gift with Purchase
Orders with complimentary gift(s) with purchase are not eligible for any returns or exchanges.
Third Party Sites
The Site may contain third party links which are not affiliated to, owned by or operated by The Closet Lover, included but not limited to third party payment hosting providers.
You acknowledge that The Closet Lover is not responsible for the content, privacy policies or practices of these third party websites. By using the Site, you absolve The Closet Lover from any and all liability associated to your access and use of these third party websites.
Intellectual Property Rights
The Closet Lover is the sole owner and licensee of all intellectual property rights in and to the content of the Site. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network without prior permission obtained from The Closet Lover.
Indemnities
You agree to indemnify us and hold us and our associated partners harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of:
- Your access of, use of and/or participation in this Site;
- Breaches of your obligations under the T&Cs;
- Your violation of any rights of another person or entity;
- and/or Your breach of any statutory requirement, duty or law.
Returns
Return and exchange details can be found here.
Please note that all postage charges involved in return and exchange procedures will be borne by you, the customer.
Should the situation arise where we find the item in less than satisfactory condition, The Closet Lover reserves the right to reject the return request at any point in time during this process.
Incorrect Items Received
If you believe that you have received the wrong item(s) under your order, kindly reach out to us at sales@theclosetlover.com with your order details and an accompanying image of what you have received in your order. We may then advise you to return your item(s) via a reasonable means of postage, to be confirmed by us prior to agreement. This fee will then be duly reimbursed to you via store credit with no expiry.
Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, a store credit refund will be issued instead.
Delivery
The cost of our delivery services can be found here.
The delivery timeframe has been communicated as per our delivery partner and this is subjected to potential delays that might arise from peak periods or other unforeseen circumstances. Please note that the provided time frame serves as an estimate only.
Unsuccessful Delivery
In the event of unsuccessful delivery, we will contact you via email. However, you will be required to make necessary top ups for a re-delivery to be arranged. The Closet Lover reserves the rights to terminate your order should there be repeated failures to take charge of the delivery. No refunds will be provided for such cases.
Kindly refer here for more details on re-delivery fees.
Inventory
In the event we are unable to fulfil your order due to cancellation of backorder or inventory errors, orders will be refunded via e-gift card.
Transfer of responsibility for apparel
You own the product in your order once we have received payment in full for your order. The product will be your responsibility from the time that we deliver the product to the address that has been provided under your order.
Termination
We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Site at any time and for any reason (including if we believe that you have engaged in any suspected fraudulent or abusive activity, or violated or acted inconsistently with the letter or spirit of this Agreement) without prior notice or liability, including the right to reject any order you place for the purchase of Products, which may result in the forfeiture and destruction of all information associated with your Account.
We reserve the right to change, suspend, or discontinue all or any part of the Services or the Content at any time without prior notice or liability. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, limitations of liability, class action waivers and arbitration.